Questions, answered
Everything about ordering, delivery, storage, and what's in the food. If we've missed something, email us.
Ordering & delivery
- Where do you deliver?
- Throughout Brooklyn and Manhattan. Check the delivery map for your zip code. Don't see it? Email us and we'll see what we can do.
- When do orders close?
- Order any time. Orders placed by Monday at 6 PM arrive Tuesday.
- Is there an order minimum?
- Yes, $130 per order.
- Do I have to order every week?
- No. Order whenever it suits you. Many customers stock the freezer and reorder as needed.
- How much is delivery?
- A flat $20. Spend $180 and use code FREESHIP for free delivery. As our routes get denser, we expect this cost to come down.
- When will my order arrive?
- Tuesdays. Our driver starts the route at 10 AM.
- What if I'm not home?
- Your order arrives insulated with ice packs. Bring it inside and move the meals to the freezer as soon as you can.
- Can I send an order as a gift?
- Yes. Add a gift message at checkout and we'll deliver straight to the recipient.
- Do you offer refunds or returns?
- Our food is perishable, so we can't accept returns. If something arrives damaged or isn't right, email us within 24 hours of delivery and we'll make it right.
The food
- How are the meals prepared?
- Cooked in small batches with organic, sustainably sourced ingredients, then frozen at peak freshness.
- Why frozen?
- Done with care, freezing preserves flavor, texture, and nutrition. We cook with fresh ingredients only — vegetables from local farms, locally raised meat, locally caught wild fish — and freeze at peak freshness, so the food tastes as intended whenever you get to it.
- How many people does a meal serve?
- Portions vary by dish and are listed on each product page. Every dish serves several people, or one person across a few meals.
- Does the menu change?
- Yes, with the seasons. We adjust as ingredients come in and out of season.
- What happens if something sells out?
- We cook in small batches, so the menu reflects that week's inventory. Once a dish sells out, it's gone until the next cooking cycle. Email us if you missed something — we plan future menus around what people ask for.
- Can I customize the meals?
- Our dishes are made to be finished at home. Add seasonal produce, fresh herbs, a squeeze of lemon, or whatever's in your fridge.
- Are the meals kid-friendly?
- Most are eaten happily by adults and kids both, though spice tolerance varies.
- Can I travel with the meals?
- Yes, as long as they stay frozen or well insulated. They travel well for weekends away, family visits, and rentals.
Storing & reheating
- How long do the meals last?
- Each dish is labeled with a best-by date. Ours are deliberately conservative.
- Why are your best-by dates shorter than other frozen foods?
- Large brands date for maximum shelf life. We date for quality. Our food is made without stabilizers or preservatives, so it's best eaten sooner.
- How do I reheat the meals?
- Instructions come with every dish. Everything is designed to reheat in a pot on the stove or on a sheet tray in the oven — no special equipment needed.
Ingredients & allergens
- Are your ingredients organic?
- We prioritize organic and sustainably sourced ingredients wherever possible, and work closely with trusted producers.
- Do you use preservatives or additives?
- No artificial preservatives, flavors, or stabilizers.
- Do you use seed oils?
- No, we're 100% seed oil free. We cook with grass-fed beef tallow, grass-fed butter, extra-virgin olive oil, avocado oil, and coconut oil.
- Are the meals gluten-free or dairy-free?
- Some are, some aren't. Full ingredient lists are on every product page.
- How do you handle allergens?
- Ingredient lists are on every product page. Our kitchen handles common allergens, so please review them carefully.